OBJECTIVE

- Continuously improve knowledge, experience, skills and strive to become a professional sales executive, successful in increasing sales and client satisfaction

- Build the wide and deep relationship with clients and partners: put the win-win  solution to the top priority, maintain the sustainable relationship

KEY QUALIFICATION

- Endeavour to make client satisfied by skilful and sincere way

- Favourite in business administration, always updated sales and marketing trends

- Good foundation of technology knowledge, quickly to understand the new things

- Proactive in client approaches, improving sales and brand identity

- Proactive and flexible in decision making based on the company’s regulation and the situational judgments

ACHIEVEMENT

At Your Service agent (Customer Service) - JW Marriott Hanoi Hotel

March.2016 - Present

- Experienced the profession in training and management

- Learned the spirit to serve: exceed customer’s expectation

- Improved English skills in communication with customer

Customer Service - Showroom Mobile9, 6AM Solutions JSC - Hanoi

December.2013 – February.2016

- Worked well as Seller, Customer Service and then Supervisor

- Creative in making the promotion and customer approaches

- Increasing the number of loyal customers and their satisfaction

- Develop the ability to make decisions and work independently

- Maintain and improve the relationship with customer and partner; trusted by customers and colleagues who asked for help whenever got trouble

- Discovered personal strengths: Listening and empathizing to the customers

Seller, Food department Shift Leader - D&H Mart supermarket - Hanoi

February.2013 – November.2013

- Awarded as an excellent employee

- Nominated as supermarket manager of another branch

- Discovered personal strengths: Customer consultancy and persuasion

EDUCATION

- Information Technology Engineer, National University of Civil Engineering (10/2015)

- Certification: Effective Selling Skills | Presentation Skills, PTI Education (11/2015)

KEY SKILLS

Selling  |  Consultancy & Persuasion  |  Customer Care

Listening & Empathizing  |  Optimistic thinking

Personal task  | Team task management

Reporting|  Statistical analysis

STRENGTH

­ Positive thinking in any tough situation

­ Self-generate the energies, enthusiasm in working

­ Willing to help colleague and customers

­ Having listening and empathy skills

­ Continuously trying to improve self to become better

WEAKNESS

- Willing to help people, sometimes affect personal task

- Careful, pay attention on detail, sometimes affect the work progress